Privacy Policy
The protection of your privacy and personal data is of paramount importance to us. This Privacy Policy describes in detail the data we collect, the purposes of processing, the rights of users, and the actions we take to ensure security and compliance with the General Data Protection Regulation (GDPR).
1. Data Controller
HDL
Ag. Vasiliou 2 & Leof. Vouliagmenis 314, Athens, PC 173 43, Greece
Phone: +30 210 976 5957
Email: info@hdl-knx.gr
Website: http://www.hdl-knx.gr
2. Types of data we collect and purpose of processing
When you use our website or services, we may collect or receive data such as:
- Full name
- Account name or nickname
- Phone number
- Address (street, city, postal code)
- IP address
- Geographic location
- Browsing, purchasing, search history, and rating data
- Technical device information (type, browser, OS)
Indicative purposes of processing:
- Account creation and management
- Order support and fulfillment
- Issuing receipts
- Sending newsletters (with consent)
- Statistical analysis and content personalization
- Service security, fraud detection
- Communication for requests/questions/support
Legal bases: Contract performance, Consent, Legitimate interest, Legal obligation
3. Payments
Payments are processed through a bank. Your card details are not stored by HDL. Processing is limited to identifying and completing the transaction.
4. Deliveries and shipments
To complete the order, shipping details are shared with partner transport or courier companies. These details include name, telephone number, and shipping address.
5. Cookies and tracking technologies
We use cookies to ensure the proper functioning of the website, collect statistics, provide personalized content, and run advertising campaigns.
Cookie categories:
- Essential (Cookie Banner, Google reCAPTCHA, Google Fonts)
- Functional (Google Fonts, YouTube, Google Maps, Google reCAPTCHA)
- Statistics (Google Analytics)
- Marketing (Google Tag Manager, Facebook Pixel, Google Ads, Instagram)
6. User account & privacy settings
Users can register or create an account either through the home page or when completing an order. Through their account, they can:
- Manage their communication preferences
- Opt out of receiving promotional offers
- Edit or delete their data
7. Transfer of data to third parties and third countries
We may transfer data to service providers within or outside the EU, solely for the purposes described in this policy. Where required, an adequate level of protection is ensured through SCCs or the Transatlantic Data Privacy Framework.
8. Third-party service providers
We use services from the following providers:
- Google Analytics, Ads, Maps, Fonts, reCAPTCHA, YouTube
- Facebook Pixel / Meta, Instagram
- Banks / payment providers
- Transport companies
9. Data retention period
Data is retained for 12 months after the termination of the service provided or in accordance with the company's legal obligations.
10. Rights of Data Subjects
According to the GDPR, you have the right to:
- Access, correct, delete
- Restriction or objection to processing
- Data portability
- Withdrawal of consent at any time
To exercise your rights, please contact info@hdl-knx.gr or use the special form on our website.
11. Data Security
We take all necessary technical and organizational measures to protect your personal data from loss, alteration, or unauthorized access.
12. Minors
Our services are intended exclusively for persons over the age of 16. If you are under 16, please do not use this website.
13. Policy Changes
We reserve the right to update or modify this Privacy Policy. The most recent version will be available at http://www.hdl-knx.gr/cookies-policy. In case of substantial changes, we will notify you by email if you are a registered customer.
If you have any questions, you can contact the Data Controller by email at info@hdl-knx.gr.