Terms and Conditions

1. Terms of Use

Welcome to hdl-knx.gr. Please read carefully the following terms and conditions regarding the rights and obligations of the company towards all visitors to the website:

Any natural or legal person who visits the pages of the site or uses the services is referred to herein as a "user" for the sake of brevity. All services available on the site or to be created in the future are subject to these terms of use, while visiting the pages and/or using the services of the site presupposes full and unreserved understanding and acceptance of these terms.

These terms govern all products provided through our site. These products and the terms governing them and their purchase – provision of these services – are subject to the terms and conditions set out in the relevant separate section, which apply exclusively to these specific products and services.

Consumer Line:
By telephone: (+30) 210 976 5957

By email:
info@hdl-knx.gr

The company name is: "HDL BUILDING AUTOMATION SYSTEMS"

Distinctive title: HDL
Headquarters: Ag. Vasiliou 2 & Leof. Vouliagmenis 314, Athens, 173 43
Call center: (+30) 210 976 5957
Tax ID: 800501078, Tax Office: Ag. Dimitriou
GEMI ID: 125956901000

2. Website content

HDL reserves the right to change the content of the website hdl-knx.gr (hereinafter: the Website) at any time without notice.
The verification of the technical specifications of the products, as well as the assessment of their suitability for their intended use, is the sole responsibility of the respective user of the Website (hereinafter: the Customer). HDL bears no responsibility for any incompatibilities of the products with other products or installations.

3. Customer Declarations

The Customer declares that all information provided by him/her when using the Website is accurate. The Customer undertakes to cover any damage caused to HDL or its subsidiaries or affiliated companies by the use of this Website and the Customer's account by persons not authorized by the Customer.

The user-customer is solely responsible for evaluating and selecting the products and services offered by the Website and www. hdl-knx.gr bears no responsibility for the correctness of the Customer-user's selection, or for any incompatibilities between the products-services selected by the Customer-user and those provided by the Website.

4. Limitation of liability

HDL bears no responsibility for any direct or indirect, positive or consequential damage that may arise from the inability to use the Website, as well as from any errors, interruptions, defects, or delays in the operation of the Website or in the transmission of information through it on the Internet.

HDL disclaims any liability for any damage arising directly or indirectly, accidentally or as a consequence, or in any way related to the access or use of www.hdl-knx.gr, including, but not limited to, any loss or damage caused by viruses that may affect your equipment (computer) or the validity of the information you have obtained through www.hdl-knx.gr.

www.hdl-knx.gr contains external links for your convenience. HDL disclaims any responsibility for the content of all external links (links, hyperlinks, banners, videos) listed on www.hdl-knx.gr and the information obtained from them – third-party presentations regarding products. Any reference to a third-party website via a link on our Company's Website in no way implies that HDL approves, adopts, or unreservedly recommends the content or websites of third parties and the information provided therein, and access to them is at your own risk. For more information, please refer to the section "Links to other websites."

5. Incorrect price or description – product feature

www.hdl-knx.gr takes all necessary technical and other measures to ensure that the content is accurate. www.hdl-knx.gr expressly reserves the right to correct any incorrect prices due to human or technical error.

In addition, www.hdl-knx.gr uses a caching mechanism for page content and may display a different price, availability, or other content than the shopping cart page. The difference that may arise between the pages lasts for a few minutes. To be sure of any price changes, you should take into account the price in the shopping cart and during the payment process before completing your purchase. If you leave a product in your shopping cart for a long time and visit it again later, the price of the products will be automatically updated according to the current data.

If a product has an unusually low price without any particular indication to justify it, please contact us before ordering the product.

Also, regarding the technical characteristics and descriptions/impressions of the products, we would like you to know that these are mainly provided to us by our manufacturers/partners or suppliers, and we make every effort to ensure that the information we provide on www.hdl-knx.gr about the products is accurate. www.hdl-knx.gr expressly reserves the right to correct any incorrect specifications due to human or technical error.

Finally, the product photos are indicative, as they have been sent to us in most cases by the respective manufacturer/supplier with the relevant documentation for each product, and cannot in any way be considered binding, as the image may not correspond exactly to the actual product. www.hdl-knx.gr is not responsible for any such possible discrepancy.

6. Order entry and product availability

6.1: Placing an order
To place an order, select specific product codes from the product catalog or product search and place them in your shopping cart. Select the products you wish to order from the shopping cart. Fill in the order details, such as payment method, shipping method, shipping address, and order comments. Review the order summary, accept the general terms and conditions, and place the final order.

6.2: Order commitment
Placing an order does not automatically commit stock. In cases of low stock levels, www.hdl-knx.gr reserves the right not to fulfill an order or part thereof if availability in relation to demand proves insufficient. In this case, notification will be provided. Final confirmation of availability is made when the order is processed and the products are collected. HDL is the sole and exclusive owner of all intellectual property rights to the content and structure of the www.hdl-knx.gr website, except for explicit exceptions. The content of www.hdl-knx.gr is the intellectual property of the Company. Any information (text, images, graphics) contained on www.hdl-knx.gr may only be used for personal, non-commercial use. It is illegal to copy, reproduce, or modify in any way, part or all of the contents of www.hdl-knx.gr without the prior written consent of HDL.

6.3: Electronic archiving of orders
Your orders are archived electronically and you can, if you wish, view the contents of your order.

7. Copyright

HDL is the sole and exclusive owner of all intellectual property rights to the content and structure of the website www.hdl-knx.gr, except for explicit exceptions. The content of www.hdl-knx.gr is the intellectual property of the Company. Any information (text, images, graphics) contained on www.hdl-knx.gr may only be used for personal, non-commercial use. It is illegal to copy, reproduce, or modify in any way, part or all of the contents of www.hdl-knx.gr without the prior written consent of the Company.

8. Links to other websites

The website www.hdl-knx.gr may contain references to third-party websites, allowing users to be redirected via special links (links, hyperlinks, banners, videos) to third-party websites, the content of which is the sole responsibility of those parties. videos) to third-party websites, the content of which is the sole responsibility of those parties. HDL does not represent them and does not guarantee their availability, nor does it control or take responsibility for their content, personal data protection policy, quality, correctness, legality, completeness, timeliness, and accuracy of the information, nor for the properties of the products or services listed on the above websites.

The above references/links exist and have been placed solely for the convenience of visitors/users of www.hdl-knx.gr, while the websites to which they refer are subject to the respective terms of use of those websites. The placement of links does not constitute an indication of approval or acceptance of the content of the respective websites by HDL, which bears no responsibility for their content, for errors or malfunctions of third-party websites, as well as for any damage or injury to users from accessing and using the information provided through them, as visitors access them at their own risk.

Furthermore, HDL is not responsible for the content of third-party websites referred to on our website. In any case, the information referred to on our website is current/valid and takes precedence over any corresponding information on third-party websites, even those of companies that collaborate with our company.

In any case, the information provided on our website is subject to the reservation in the paragraph "Incorrect price or description - product characteristics."

9. Purchase Security

At HDL, we recognize the importance of personal data security and electronic transactions, and we have taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information relating to users' personal data is kept confidential in accordance with the applicable legislation on the protection of personal data.

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPCH). For more details, see the Privacy Statement. The security of the Company's online store www.hdl-knx.gr is achieved through the following methods:

9.1: Customer Identification:
When visiting our website, you have the option of becoming a registered member and enjoying the relevant member privileges, such as: accessing and changing your personal details, your order history, changing your password, subscribing to or unsubscribing from our newsletters, etc.

You can access your personal account using special login details. There are two codes used to identify the user/customer: the Username and the Personal Password, which, each time they are entered, provide secure access to their personal details. Users can change their Personal Secret Security Code (password) as often as they wish. The only person who has access to their data is the user themselves, through the above codes, and they are solely responsible for keeping them secret from third parties. In case of loss or leakage, they must immediately notify the COMPANY, otherwise the COMPANY is not responsible for the use of the password by an unauthorized person. The Company's online store www.hdl-knx.gr does not in any way disclose or publish the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and stored with absolute security.

9.2: Customer & Transaction Security:

Ensuring the Confidentiality of Your Personal Data Transfer: To ensure the confidentiality of data transfer, the COMPANY uses the SSL 256-bit encryption protocol.

9.3: Encryption:
The entire Company's online store, all information and personal details of the user/customer are encrypted based on the SSL 256-bit encryption protocol.

10. Privacy Statement

10.1: General Privacy Statement – Introduction
We would like to assure you that HDL (hereinafter referred to as the COMPANY) with Tax Identification Number 800501078, based in Athens, Attica, at Ag. Vasiliou 2 & Leof. Vouliagmenis 314, Postal Code 173 43, email: info@hdl-knx.gr, tel.: (+30) 210 976 5957, website: www.hdl-knx.gr, the protection of our customers' personal data is of paramount importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set out in the legal framework, both by the company itself and by third parties who process personal data on behalf of the company.

10.2: Data Controller
The company informs that, for the purposes of conducting its business activities, it acts as a data controller and processes the personal data of its customers in accordance with applicable national legislation (Law 4624/2019) and the European Regulation (2016/679) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter referred to as the "Regulation") as applicable.

In addition, the COMPANY manages specific functions of the website hdl-knx.gr through the use of electronic platforms of cooperating third-party companies, on which the data of customers who subscribe to newsletters and offers, personalized communication, your purchase history, and your consent to these actions is recorded in the system, in cases where required by the applicable legal framework.

10.3: Data Protection Officer (DPO)
For any questions regarding the processing of personal data, please contact the personal data department at the following email address: personal data department at the following email address: info@hdl-knx.gr, telephone: (+30) 210 976 5957.

10.4: Purpose of personal data processing
What is the purpose of processing, how do we use your personal data, and what data do we collect directly from you? We use your data in various ways, which differ depending on the purpose of processing.

There are cases in which the COMPANY will not be able to take action if it does not have specific Personal Data, such as your Personal Data required when processing your orders so that they can be delivered to you and not to any other third party.

Therefore, we note that the data relating to your identification, as well as your contact details, are absolutely necessary and essential for any transactional or contractual relationship you have with the Company. We also note that with regard to the personal data we collect directly from you as customers, you must inform us of any changes to your data without delay and respond to any request we make to update it.

10.5: The purposes of processing your personal data are:
(a) To provide the services you request and wish to receive from us, such as purchasing products you wish to buy from us.

Specifically:

Fulfilling your orders
In order to deliver your orders, provide you with after-sales support, and return the product(s) you purchased to you, if necessary, the information we need is:

– your first and last name, and for businesses, your tax identification number, tax office, and profession, so that the delivery person knows who to deliver to,
– the billing and/or delivery address so that you can receive your order,
– your landline or mobile phone number so that we can keep you informed about your order via email or telephone,
– your email address, so that you can receive updates regarding your order
– your IBAN account number, to which we will refund your money if you return the product you purchased.

All of the above are necessary for the prevention and detection of fraud against you and our company, as well as for any future service or support you may request in relation to your orders.

10.6: Customer Satisfaction Survey
For the optimal operation and evaluation of our products and services, we use the data you provide us when you make your purchases to participate in a Customer Satisfaction Survey and/or evaluate our products. The Customer Satisfaction Survey is currently conducted via electronic and/or telephone communication and concerns either satisfaction with the services we offer or product evaluation. If you do not wish to participate in the above survey, for which your participation is optional, you may choose not to participate and notify us at the above contact details.

10.7: Creating a member account on hdl-knx.gr
To create a Member Account, you must provide us with your email address and set your own personal passwords.

10.8: Contacting the company via the website form
We collect data on our website where you can fill out a form with information about your order and/or its progress, our products and any return requests, payments, our products, and any other issue you would like us to inform you about. We collect data on this form, which is used to provide you with the best possible service in response to your request.

10.9: Legitimate reasons for processing your personal data
We only process the personal data you provide to us when we have a legitimate reason to do so.

Lawful reasons for processing your personal data include:

(a) The provision of the services you entrust to us and wish to receive from us, such as the purchase of products and, consequently, the fulfillment of our contractual obligations in this context (the necessity of processing your data in the context of fulfilling our contractual obligation or during the pre-contractual stage at your request to provide you with our services), to prove your orders, for after-sales support, to communicate with you about your orders, and generally where it is reasonably necessary or required to provide you with the best possible service.

(b) Safeguarding and protecting your and our legal interests. We therefore use closed-circuit television (CCTV) and security cameras in order to protect the safety of individuals, materials, and facilities (for more information on the processing of personal data by video surveillance systems, click here for the special notice on the use of video surveillance systems). We also use special security software designed to detect and prevent malicious actions: specifically, when you visit our company's physical premises and our websites, we use information such as IP address, location information, user devices, etc. to detect or prevent fraud or misuse of our website.

In addition, we conduct customer satisfaction surveys in order to improve the services and products we provide, and we make telephone calls to recommend our new products and/or services.

(d) The consent you provide under the specific conditions set out in the legal framework in order to: subscribe to newsletters, receive updates on products, services, news, and offers, and receive personalized updates.

Are minors and children allowed to use our website?

The COMPANY does not offer its products and services for purchase by children and minors under the age of 16.
The children's products we offer for purchase are intended exclusively for purchase by adults and not by children or minors under the age of 16.
If you are under the age of 16, you may only use our website with the participation and approval of a parent or guardian.

10.10: Where we transfer your data
The COMPANY transfers personal data to third parties, whom the company entrusts with the processing of personal data on its behalf. Specifically:

The data is only transferred to companies that work with the COMPANY and provide services for the purpose of sending advertising material and personalized offers. This data is also transferred to companies that collaborate with the COMPANY for the purpose of evaluating the quality of service provision and evaluating our products and services.

In addition, the company transmits the data to a third-party partner company that manages specific functions of the hdl-knx.gr website through the use of its electronic platform. Specifically, the partner company, which acts as a data processor, records and stores the data of customers who subscribe to newsletters and offers, personalized communication, your purchase history, and your consent for these actions is recorded in its system, where this has been requested and provided by you in accordance with the applicable legal framework.

We also share your personal data with those employees who are responsible for evaluating your requests, managing and operating your contract on a case-by-case basis, in order to fulfill the obligations arising from it. For any support issues regarding the products you have purchased, as well as the relevant obligations imposed by law, we also share your personal data with our external partners, natural and legal persons, who meet the legal requirements when they are required to provide you with support services, such as the relevant Service Center and/or our supplier and/or the courier service that will collect the product for repair. Your personal data is treated with the strictest confidentiality and discretion, as those employees who process your personal data have sufficient and significant knowledge to protect it and are bound by a confidentiality clause or are subject to the appropriate regulatory obligation of confidentiality.

10.11: Storage Period
The storage period for data is determined based on the following specific criteria, as applicable:

When processing is required by provisions of the applicable legal framework, your personal data will be stored for as long as required by the relevant provisions.

When processing is carried out on the basis of a contract, your personal data will be stored for as long as necessary for the performance of the contract and for the establishment, exercise, and/or defense of legal claims based on the contract.

For the purposes of promoting products and services (marketing activities), your personal data is retained until you withdraw your consent. You can do this at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

When processing involves keeping a CV file for use in any future position, your personal data will be stored for a period of twelve (12) months.

We will also retain your account data for as long as you maintain your account and have not requested its deletion. Your data, which you provide to us for the purpose of providing services to you or to third parties at your request, will be retained for as long as necessary to continue providing you with these services. Where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information as necessary, even after your account has been terminated or we no longer need to provide services to you.

To withdraw your consent, please contact the COMPANY's Data Protection Officer (DPO) at the following contact details: personal data department at email: info@hdl-knx.gr, telephone: (+30) 210 976 5957

You can also use the unsubscribe options by clicking on the corresponding link in our electronic communications.

10.12: What are your rights in relation to your personal data
Any natural person whose data is processed by the COMPANY enjoys the following rights:

10.12.1: Right of access:
You have the right to be aware of and verify the legitimacy of the processing. Therefore, you have the right to access the data and receive additional information about its processing. If you wish to exercise your Right of Access, click here.

10.12.2: Right to rectification:
You have the right to review, correct, update, or modify your personal data by contacting the Data Protection Officer (DPO) at the above contact details. You also have the right to be informed about the recipients of the data, if you so wish. To exercise your Right to Rectify Personal Data, click here.

If you wish to modify your member account details on our website, you can do so yourself by first logging into your account.

10.12.3: Right to erasure:
You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as, for example, when there is a contract, a legal obligation to process personal data, or a public interest), this right is subject to certain restrictions or does not exist, depending on the case. You also have the right to be informed about the recipients of the data, if you so wish. To exercise your Right to Erasure of Personal Data, click here.

If you wish to deactivate your member account on our website, you can do so yourself by first logging into your account.

10.12.4: Right to restriction of processing:
You have the right to request restriction of the processing of your personal data in the following cases: (a) when the accuracy of the personal data is contested and until verification is completed; (b) when you object to the erasure of personal data and request the restriction of their use instead of erasure, (c) when the personal data are no longer needed for the purposes of processing, but are still necessary for you to establish, exercise, or defend legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and override the reasons for which you object to the processing. You also have the right to be informed about the recipients of the data, if you so wish. To exercise your Right to Restrict Processing, click here.

10.12.5: Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of legitimate interests pursued by us as data controllers, as well as to processing for direct marketing purposes. If you wish to exercise your Right to Object to Processing, please click here.

10.12.6: Right to portability:
You have the right to receive your personal data free of charge in a format that allows you to access, use, and process it using commonly used processing methods. You also have the right to request that we transfer the data directly to another controller, where technically feasible. This right applies to data that you have provided to us and that is processed by automated means based on your consent or in performance of a relevant contract. If you wish to exercise your Right to Data Portability, click here.

10.12.7: Right to withdraw consent:
Finally, the COMPANY informs you that where processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of the processing based on your consent before its withdrawal. To withdraw your consent, please contact the personal data department at email: info@hdl-knx.gr telephone: (+30) 210 976 5957. You can also use the unsubscribe options by clicking on the corresponding link in our electronic communications.

To exercise any of the above rights, please contact the personal data department at email: info@hdl-knx.gr telephone: (+30) 210 976 5957.

In the above cases, we will make every effort to respond to your request within thirty (30) days of its submission. This deadline may be extended for an additional sixty (60) days, if deemed necessary, taking into account the complexity of the request and the number of requests, in which case we will inform you within the aforementioned period of thirty (30) days.

10.13: Right to lodge a complaint with the Hellenic Data Protection Authority
If you believe that we have not adequately responded to your request and that the protection of your personal data has been compromised in any way, you can submit a complaint via a special online portal to the Personal Data Protection Authority (Athens, Leof. Kifissias 1-3, Postal Code 115 23 | tel: +30 210 803 7697). Detailed instructions on how to file a complaint are provided on the Authority's website.

10.14: Personal Data Security
The COMPANY implements appropriate technical and organizational measures to ensure the secure processing of personal data and to prevent accidental loss or destruction and unauthorized and/or illegal access, use, modification, or disclosure thereof. In any case, the way the internet works and the fact that it is freely accessible to anyone means that it is impossible to guarantee that unauthorized third parties will never be able to breach the technical and organizational measures implemented, gaining access and possibly using personal data for unauthorized and/or unlawful purposes.

10.15: Information on Cookies Policy
At hdl-knx.gr, we use cookies to improve your experience on our site. You can see in detail which cookies we use and our Cookies Policy by clicking here. You can also change your preferences by clicking here.

10.16: Automated processing and/or profiling
When you visit our website, you can browse and remain an anonymous user until you decide that you want to register, either by creating a member account or by subscribing to our newsletters and personalized updates, providing your email address and your consent, as applicable.

After you register, we will send you notifications that are personal to you about products you have viewed on our website or that you have forgotten in your shopping cart through automated processing.

10.17: Links to or from other websites
Our website may contain links to external websites. The COMPANY is not responsible for the privacy practices or content of other websites that do not belong to the COMPANY. Therefore, we recommend that you carefully read the privacy statements of these external websites.